Notifications

This page describes email and in-app (system) notifications for users with the System admin role — what they receive, and who is notified when they take action.

Column	Meaning
Email	Notification to email (`Yes` or `No`)
System notification	In-app notification center (`Yes` or `No`)
Receivers	Who is notified when the system administrator performs the action (sent sections only)
Notes	What the notification or action is about

You are usually not notified for your own action except where noted (confirmations). Calendar cancellations skip the user who cancelled. Anonymized users are skipped where applicable.

Notifications that a system administrator receive

Account, users, and security

Notification	Email	System notification	Notes
User requests personal data removal (GDPR)	Yes	Yes	Another user requested anonymization; you are asked to review and process the request (all system administrators except the requester).
Your system role was changed	No	Yes	A system administrator changed your system role (system admin, economy admin, applicant, or guest).

Notifications sent when a system administrator perform an action

Account, users, and security

Action	Email	System notification	Receivers	Notes
Create user	Yes	No	The new user	A new platform account is created with login credentials and first-login instructions.
Edit user — change system role	No	Yes	The affected user	The user’s system-wide role is updated (system admin, economy admin, applicant, or guest).
Reset user password	Yes	No	The affected user	The user’s password is reset by an administrator; they receive the new password by email.
Anonymize user	Yes	No	The anonymized user	The user’s account is anonymized and personal data removal is confirmed by email.
Create, resend, or revoke platform user invitation	Yes	No	The invited email address	An invitation to create a platform account is sent, resent, or revoked.

Customers and customer accounts

Action	Email	System notification	Receivers	Notes
Create customer	Yes	Yes	The assigned customer administrator	A new customer account is created and a customer administrator is assigned.
Change customer administrator	Yes	Yes	The new customer administrator (added); the previous customer administrator (removed)	The customer administrator role is transferred to another user.
Mark customer account inactive	Yes	Yes	The customer administrator; all applicants assigned to that customer	The customer account is deactivated; applicants lose access to that customer’s applications.
Add or remove shared customer account	—	—	—	Performed by customer administrator — see Customer administrator section.

Suppliers and supplier accounts

Action	Email	System notification	Receivers	Notes
Create supplier	Yes	Yes	The assigned supplier administrator	A new supplier account is created and a supplier administrator is assigned.
Change supplier administrator	Yes	Yes	The new supplier administrator (added); the previous supplier administrator (removed)	The supplier administrator role is transferred to another user.
Mark supplier account inactive	Yes	Yes	The supplier administrator	The supplier account is marked inactive.

Services

Action	Email	System notification	Receivers	Notes
Add or remove service administrator on a service	Yes	Yes	Each user added to or removed from the service administrator role	Service administrators are assigned to or removed from a service.

Billing

Action	Email	System notification	Receivers	Notes
Create credit transaction on a billing account	Yes	Yes	The customer administrator for that customer	A credit is registered on the customer’s billing account.

Mentors

Action	Email	System notification	Receivers	Notes
Add mentor to customer	Yes	Yes	The mentor’s user account	A user is added as mentor on a customer account.
Remove mentor from customer	Yes	Yes	The mentor’s user account	A mentor is removed from a customer account.
Change mentor active/inactive status	Yes	Yes	The mentor’s user account	The mentor’s active or inactive status is updated.

Professionals and supplier team

Action	Email	System notification	Receivers	Notes
Add professional to supplier	Yes	Yes	The professional’s user account	A user is added as professional under a supplier.
Remove professional from supplier	Yes	Yes	The professional’s user account	A professional is removed from a supplier account.
Change professional active/inactive status	Yes	Yes	The professional’s user account	The professional’s active or inactive status is updated.
Send supplier invitation (professional or mentor)	Yes	No	The invited email or existing user with that email	An email invitation is sent to join the platform or accept a role.

Courses and course instances

Action	Email	System notification	Receivers	Notes
Delete course	Yes	Yes	All service administrators for the course’s service	A course and its instances are deleted.
Create course instance or change assigned professional	Yes	Yes	Newly assigned professional; previous professional if changed	A course instance is created or its assigned professional is updated.
Delete course instance	Yes	Yes	Assigned professional; all service administrators on the service	A course instance is deleted.
Change course instance end date (ongoing)	Yes	Yes	Service administrators; assigned professional	The end date of an ongoing course instance is updated; future events may be removed.
Mark course instance as finished	Yes	Yes	Service administrators; assigned professional	A course instance is marked as finished; future events may be removed.