System admin on Documentation

Account Overview

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What is a system administrator account?

A system administrator account is the top-level account in the platform. The System administrator has the broadest set of permissions in the system and is responsible for the overall configuration and governance of the platform. This role manages all organizations, users, services, and operational data, and acts as the central authority that enables all other roles to exist and function.

System Administrator Account Activities

System administrator account holders can engage in a wide range of platform-wide activities, including:

Dashboard

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The Dashboard is your main landing page as a System administrator. For this role the page is intentionally minimal: both dashboard blocks are always empty.

Accessing the Dashboard

To access the Dashboard, click “Dashboard” in the main navigation menu.

Dashboard Features

Today’s Schedule

Always shows “No events for today”.

Upcoming Events

Always shows “No upcoming events”.

The System administrator role is a pure system role and cannot be combined with participating roles such as Attendee, Mentor, or Professional. Since only those participating roles have events shown on the dashboard, your Today’s Schedule and Upcoming Events blocks remain empty.

Calendar

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As a System admin, the Calendar gives you a platform-wide view of scheduled events. You can inspect any event, filter large schedules, and manage on-request application events directly from the calendar.

Accessing the Calendar

Click Calendar in the main navigation menu.

Calendar layout

Control	Description
Day / Week / Month / Year / List	Change how time is displayed (week is the default).
Previous / Next	Move to another period.
Today	Return to the current date range.
Date range (title)	Click to open a date picker and jump to a specific date.
Show weekends	Show or hide Saturday and Sunday in week/day views.

Event types on the grid

Appearance	Meaning
Default color	On-request application events
Teal	Course instance events (scheduled or ongoing courses)
Red	Canceled events (labeled on the block)

Click an event to open the Event details sidebar on the right.

Users

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The Users area is where System administrators manage accounts across the platform: browse and search users, create accounts, edit profiles, reset passwords, review change history, handle privacy removal requests, and anonymize users when appropriate.

Only users with the System administrator role can open Users. The menu item appears under SYSTEM in the sidebar. No other role has access to this section.

Accessing Users

Sign in with a System administrator account.
In the left sidebar, open the SYSTEM section.
Click Users.

Page structure

The Users section has two tabs:

Organizations

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The Organizations area is where System administrators maintain master organization records in the platform. Each organization stores legal identity, location, and contact details. The same record can later be linked to a Supplier account, a Customer account, both, or neither—those accounts are created and managed under Suppliers and Customers.

Only users with the System administrator role can open Organizations. The menu item appears under SYSTEM in the sidebar, below Users. No other role has access to this section.

Accessing Organizations

Sign in with a System administrator account.
In the left sidebar, open the SYSTEM section.
Click Organizations.

Organizations list

The list shows all organizations, including soft-deleted ones. Deleted rows are styled differently and display a DELETED badge next to the name.

Subjects

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The Subjects area is where System administrators manage the subjects used by services, courses and applications across the platform: browse and search subjects, create new entries, edit and delete platform-managed records, and maintain the supporting entities that describe them — Subject areas, Categories, and School types.

Only users with the System administrator role can open Subjects. The menu item appears under SYSTEM in the sidebar. No other role has access to this section.

Accessing Subjects

Sign in with a System administrator account.
In the left sidebar, open the SYSTEM section.
Click Subjects.

Page structure

The Subjects section has four tabs:

Courses

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The Courses area is where System administrators create and maintain the course catalogue: course definitions, documents, course instances, and session schedules. Customers and applicants browse published instances from Available courses; you prepare everything here before it goes live.

Only users with the System administrator role can open Courses under SYSTEM in the sidebar. Service administrators who administer scheduled services see the same tools, but only for courses linked to their services.

What are courses?

A course is a scheduled educational offering tied to one scheduled service and one subject. Customers buy seats on course instances (a specific run of the course with its own code, dates, language, professional, and price).

Services

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The Services area lets you manage every service offered across the platform. A service defines something that customers can apply for or that can be scheduled as a course. Each service holds the details that describe it: its delivery type, owner organization, hourly price, assigned service administrators, subject categories, cover image, documents and tags.

Access

As a System administrator you can see and manage every service across the platform.

To open the page, click Services in the SYSTEM section of the main navigation menu.

Logs

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The Logs area gives System administrators a browser-based Log Viewer for inspecting server and application log files. Use it when troubleshooting errors, tracing HTTP traffic, or reviewing application activity recorded by the platform.

Only users with the System administrator role can open Logs. The menu item appears under SYSTEM in the sidebar. Other roles (including Service administrator, Customer administrator, Supplier administrator, Professional, and Mentor) cannot access the Log Viewer.

Logs in the sidebar is not the same as User profile logs on a user’s profile page. Profile logs are an audit trail of profile field changes for a single user. See Users for REVIEW LOGS. This page describes the platform Log Viewer only.

Accessing Logs

Sign in with a System administrator account.
In the left sidebar, open the SYSTEM section.
Click Logs.

The Log Viewer opens in a dedicated interface (separate from the main BIU layout). Use ← Back to BIU in the top bar to return to the application.

Follow ups

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The Follow ups page lists discussion threads linked to applications on the platform. Each thread has a topic, an optional link to specific attendees, and a comment area where System administrators, Service administrators, Professionals, and invited Customer administrators or Mentors can coordinate progress and share observations.

As a System administrator, you have full access to every follow up in the system — you can create threads on any eligible application, edit or delete any follow up, and take part in all comment actions including pinning.

Suppliers

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The Suppliers area is where System administrators create and maintain Supplier accounts. A supplier account links one Organization record to a single Supplier admin user and controls whether that supplier organization is active on the platform. Supplier organizations provide the professionals who deliver teaching and coaching services.

Only users with the System administrator role can open Suppliers. The menu item appears under SUPPLIERS in the sidebar (below the SYSTEM section). No other role has access to this page.

Before you create a supplier, the organization must already exist under Organizations. See Organizations for how to add one.

Professionals

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The Professionals area is where System administrators manage educational professionals across all Supplier organizations: browse and search professional accounts, assign Guest users to suppliers as professionals, update spoken languages and status, remove professionals when allowed, and review or cancel pending invitations platform-wide.

Only users with the System administrator role can use the full capabilities described here (create professionals, open Users from View, manage competence and classrooms). The Professionals menu item appears under SUPPLIERS in the sidebar, between Suppliers and Attendance.

Accessing Professionals

Sign in with a System administrator account.
In the left sidebar, open the SUPPLIERS section.
Click Professionals.

Page structure

The Professionals section has two tabs:

Attendance

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The Attendance area is where System administrators view and manage attendance across the platform: session records for course events, per-course attendee summaries, individual attendee histories, and date-filtered reports. You can mark who attended each session, review automatically tracked time, adjust totals when needed, and manage course completion status on ongoing courses.

The Attendance menu item is available to users with attendances-read permission. The roles that have this permission are System administrator, Service administrator, Professional, Customer administrator, and Mentor.

Customers

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The Customers area is where System administrators create and manage customer accounts. A customer account links an existing Organization to a Customer admin and controls whether the customer can use shared billing accounts. Customers are the organizations that apply for services and courses on the platform, so each customer must point to an organization record and have a person responsible for it.

The Customers menu item appears under the CUSTOMERS section in the sidebar. System administrators have full access (create, edit, delete, recover, manage shared accounts).

Accessing Customers

Sign in with a System administrator account.
In the left sidebar, open the CUSTOMERS section.
Click Customers.

Customers list

The list shows all customer accounts, including soft-deleted ones. Deleted rows are styled differently and display a DELETED badge in the Status column.

Invitations

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The Invitations area lists user invitations sent to people who should register an account connected to a Customer organization. As a System administrator you see invitations for all customers and can edit, resend, or revoke any of them.

An invitation captures the invitee’s details up front (name, email, citizenship, identification, etc.). The person receives an email with a link they use to set a password and create their account.

The Invitations menu item appears under the CUSTOMERS section in the sidebar. System administrators can review and manage every customer’s invitations but do not send new ones. Customer admins and Applicants create invitations for their own/assigned customers.

Accessing Invitations

Sign in with a System administrator account.
In the left sidebar, open the CUSTOMERS section.
Click Invitations.

Invitations list

The list shows all pending and expired invitations across customers.

Billing Accounts

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The Billing accounts area gives System administrators access to every customer billing account on the platform. You use this area to review account balances, inspect the transaction ledger, and control whether an account may go into negative balance.

The Billing accounts menu item appears under the BILLING section in the sidebar.

Accessing Billing Accounts

Sign in with a System administrator account.
In the left sidebar, open the BILLING section.
Click Billing accounts.

Billing account types

Every customer organization has at least one billing account. There are two types:

Mentors

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The Mentors area is where System administrators manage mentors across all Customer organizations: browse and search mentor accounts, add Guest or Applicant users to a customer as mentors, activate or deactivate them, grant or revoke the ability to submit applications, remove mentors when allowed, and review or cancel pending mentor invitations platform-wide.

A mentor is a person linked to a customer organization who can follow up on attendees and (optionally) submit applications on behalf of that customer.

Invoice Documents

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The Invoice documents area lets System administrators assemble, review, and finalize billing documents for customers. An invoice document groups withdrawal and credit transactions from a billing account and, when finalized, creates an Invoiced amount transaction.

The Invoice documents menu item appears under the BILLING section in the sidebar.

Accessing Invoice Documents

Sign in with a System administrator account.
In the left sidebar, open the BILLING section.
Click Invoice documents.

Invoice document statuses

Status	Description
Not invoiced	Draft — can be edited or deleted
Invoiced	Finalized — Invoiced amount transaction created; cannot be edited or deleted

Invoice documents list

Filters

Click SHOW FILTERS to expand advanced filtering:

Notifications

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This page describes email and in-app (system) notifications for users with the System admin role — what they receive, and who is notified when they take action.

Column	Meaning
Email	Notification to email (`Yes` or `No`)
System notification	In-app notification center (`Yes` or `No`)
Receivers	Who is notified when the system administrator performs the action (sent sections only)
Notes	What the notification or action is about

You are usually not notified for your own action except where noted (confirmations). Calendar cancellations skip the user who cancelled. Anonymized users are skipped where applicable.

System admin on Documentation

Account Overview

What is a system administrator account?

System Administrator Account Activities

Dashboard

Accessing the Dashboard

Dashboard Features

Today’s Schedule

Upcoming Events

Calendar

Accessing the Calendar

Calendar layout

Views and navigation

Event types on the grid

Users

Accessing Users

Page structure

Organizations

Accessing Organizations

Organizations list

Subjects

Accessing Subjects

Page structure

Courses

What are courses?

Services

Access

Logs

Accessing Logs

Follow ups

Suppliers

Professionals

Accessing Professionals

Page structure

Attendance

Customers

Accessing Customers

Customers list

Invitations

Accessing Invitations

Invitations list

Billing Accounts

Accessing Billing Accounts

Billing account types

Mentors

Invoice Documents

Accessing Invoice Documents

Invoice document statuses

Invoice documents list

Filters

Notifications