Scheduled services (courses)

Platform-wide list of scheduled course applications for published course instances.

Accessing the list

  1. Sign in as a System administrator.
  2. Open CUSTOMERS → Applications.
  3. Select the Scheduled services (courses) tab.

Page layout

AreaDescription
Tab barSwitch between application types
FiltersSHOW FILTERS / HIDE FILTERS
SearchText search; filters the table as you type
TablePaginated list of applications with sortable columns (column header menu)
ResultsShowing X–Y of Z results (20 applications per page by default)

Which applications you see

All scheduled course applications on the platform.

Filters

FilterDescription
Customer accountRequesting organization
Application IDFree-text match on application ID
StatusPENDING, APPROVED, REJECTED, or CANCELED
ServiceService the course belongs to
Created byUser who created the application

Sorting

Default sort is Submitted at, newest first.

Sortable columns: Application ID, Course code, Instance code, Course, Subject, Customer account, Status, Created by, Submitted at.

Application lifecycle

The customer or applicant submits directly to PENDING. You approve, reject, or leave the application pending while the customer adjusts details.

stateDiagram-v2
    [*] --> PENDING: Customer or applicant submits

    PENDING --> APPROVED: You approve
    PENDING --> REJECTED: You reject
    PENDING --> CANCELED: Customer cancels

    note right of PENDING
        You change status on Edit page
        You may edit attendees billing mentors files
        Customer may Edit or Cancel too
    end note

    note right of APPROVED
        You View only
        Professional and Mentor see approved applications
    end note
StatusYour role
PENDINGEdit, set status to APPROVED or REJECTED
APPROVED / REJECTED / CANCELEDView — decision is final

Row actions

ActionWhen availableDescription
ViewAlwaysOpens application details
EditStatus is PENDINGOpens the application edit page

Edit an application

  1. Open Applications → Scheduled services (courses).
  2. Choose Edit on a PENDING application, or open View and click EDIT in the footer.

The page title is Edit application.

Status

A Status dropdown appears at the top of the page. You can move the application to PENDING, APPROVED, REJECTED, or CANCELED. Selecting a new value opens a confirmation dialog. The dropdown is disabled while you have unsaved changes on any tab — click UPDATE or CANCEL first.

Tabs and editable fields

TabEditable content
AttendeesAdd or remove attendees within the available places on the course instance. Price per attendee and total amount update as the attendee list changes.
BillingChange the billing account
MentorsChange selected mentors
Upload filesAdd or remove uploaded documents
More informationEdit free-text notes

Click UPDATE at the bottom of the page to save changes from all tabs together. CANCEL returns to the applications list.

You cannot open Edit after the application leaves PENDING.

View application

Open View from the row Actions menu (⋮). The page title is Application: [Application ID].

The detail page is read-only. Sections appear top to bottom, separated by horizontal dividers.

Page header

FieldDescription
Application IDUnique identifier
StatusCurrent application status
Created byName and email of the user who created the application
Date createdDate and time the application was created
Submitted atDate and time of submission (empty if not yet submitted)

There is no Submitted by field on scheduled course applications.

Customer account details

FieldDescription
OrganizationOrganization name and organization number
AddressStreet address
LocationPostal code, region, and municipality
CountryCountry name
PhoneShown when set on the organization
WebsiteShown when set
EmailShown when set

Customer admin details

FieldDescription
First nameCustomer administrator first name
Last nameCustomer administrator last name
EmailCustomer administrator email

Course details

FieldDescription
TitleCourse title
CodeCourse code
ServiceLinked service name
SubjectCourse subject

Instance details

FieldDescription
CodeCourse instance code — clickable link to Manage instance (opens in a new tab)
ProfessionalAssigned professional (first and last name)
LanguageInstance spoken language
Physical presenceYes or No
Start dateInstance start date
End dateInstance end date
Course hoursDuration in hours and minutes

Attendees

Shows Total attendees when the list is not empty.

ColumnDescription
#Row number
First nameAttendee first name (masked when anonymized)
Last nameAttendee last name
EmailAttendee email

When no attendees were added, the page shows No attendee added.

Billing

FieldDescription
Price per attendeePrice in SEK per enrolled attendee
Total amountPrice per attendee multiplied by attendee count
Selected billing accountBilling account chosen for the application

Visible to all roles except the Professional assigned to the course instance.

Mentors

Shows mentor count when mentors are assigned, or No mentors when the list is empty.

ColumnDescription
#Row number
First nameMentor first name
Last nameMentor last name
EmailMentor email (or a role-removed message when the mentor account no longer exists)

Uploaded documents

Shows Total documents when files exist.

ColumnDescription
#Row number
NameFile name
File sizeSize of the uploaded file
Uploaded atUpload date and time
DownloadDownload icon — opens the file in a new tab

When no files were uploaded, the page shows No uploaded documents.

More information

Free-text additional information from the application wizard, or No additional information provided when empty.

Custom application notes

Separate card below the main detail (Notes heading). Threaded notes between administrators, the owning customer administrator, and the professional assigned to the course instance. The panel is always shown for your role; displays No notes have been added when empty.

ButtonWhen shownDescription
CANCELAlwaysReturns to the applications list

System admin and Service admin see EDIT when status is PENDING.