Account Overview

What is a system administrator account?

A system administrator account is the top-level account in the platform. The System administrator has the broadest set of permissions in the system and is responsible for the overall configuration and governance of the platform. This role manages all organizations, users, services, and operational data, and acts as the central authority that enables all other roles to exist and function.

System Administrator Account Activities

System administrator account holders can engage in a wide range of platform-wide activities, including:

  • User Management: Create, update, and remove user accounts and assign system-level roles (such as Guest, Economy admin, Applicant, and System admin)
  • Organization Management: Create and maintain Customer, Supplier, and Service organizations and assign their respective administrators
  • Catalog Management: Manage subjects, subject areas, subject categories, school types, services, courses, and course instances
  • Application Oversight: Review applications, course applications, and ongoing course applications across the entire platform
  • Billing & Finance Oversight: Manage billing accounts, invoice documents, and transactions across all customers
  • Platform Monitoring: Read system logs, monitor calendar activity, and audit user actions across the platform

How to get a system administrator account?

System administrator accounts are created exclusively by an existing System administrator from within the platform. This role is not available through self-registration or invitation flows and is reserved for trusted personnel who are responsible for operating the platform.

Step-by-Step Process

  1. Request Sent to System Administration

    • The need for a new system administrator account must be raised internally with the platform’s existing System administrator team
    • The request should include the full name and work email address of the person who will hold the account
    • The reason for the elevated access should be documented for auditing purposes

  2. Account Created by an Existing System Administrator

    • An existing System administrator logs into the platform and creates a new user account
    • During creation, the user is assigned the System admin role directly
    • The user receives login credentials and must verify their email address before accessing the platform

  3. Account Verification and First Login

    • The new system administrator confirms their email address
    • The user logs in for the first time and has full access to all system administrator features

Important Notes

  • No Self-Registration: System administrator accounts cannot be requested through a public form; they must be created internally
  • Restricted Role Assignment: Only an existing System administrator can grant the System admin role to another user
  • Role Compatibility: The System admin role cannot be combined with any other role on the same account. Promotion is blocked if the user already holds Customer admin, Supplier admin, Service admin, Professional, Mentor, or Attendee. If the user holds another system role (Economy admin or Applicant) or the Guest role, those are automatically removed when the System admin role is granted
  • High-Trust Account: Because of the broad access this role provides, it must only be granted to authorized personnel responsible for platform operations

If you have any questions about the system administrator account creation process, please contact your internal platform support team for assistance.