Notifications
This page describes email and in-app (system) notifications for users with the Service admin role — what they receive, and who is notified when they take action.
| Column | Meaning |
|---|
| Email | Notification to email (Yes, No, or Mixed when receivers differ) |
| System notification | In-app notification center (Yes, No, or Mixed) |
| Receivers | Who is notified when the service administrator performs the action (sent sections only) |
| Notes | What the notification or action is about |
You are usually not notified for your own action. Calendar cancellations skip the user who cancelled. Anonymized users are skipped where applicable.
Notifications that a service administrator receive
Account, users, and security
| Notification | Email | System notification | Notes |
|---|
| Your system role was changed | No | Yes | Your system role was updated. |
| Add or remove service administrator | Yes | Yes | You were assigned to or removed from a service as service administrator. |
On-request applications
| Notification | Email | System notification | Notes |
|---|
| On-request application submitted | Yes | Yes | An application on your service moved from draft to submitted. Customer administrator and applicants are not notified on submit. |
| Custom note added | No | Yes | Someone added a custom note on an application for your service (unless you wrote it). |
| Professional responds to invitation | Yes | Yes | A professional accepted or rejected an invitation. |
| Supplier administrator changes professional invitation | Yes | Yes | A supplier administrator changed a professional’s invitation on an application. |
Scheduled course applications
| Notification | Email | System notification | Notes |
|---|
| Scheduled course application submitted | Yes | Yes | A new course application was created for an instance on your service. |
| Scheduled course application cancelled | Yes | Yes | A customer administrator or applicant cancelled a course application. |
| Custom note added | No | Yes | A custom note was added (unless you wrote it). |
Ongoing course applications
| Notification | Email | System notification | Notes |
|---|
| Ongoing course application submitted | Yes | Yes | An ongoing course application was submitted for a course on your service. |
| Ongoing course application status changed | Yes | Yes | Status changed to processing, accepted, rejected, or waiting list. |
| Custom note added | No | Yes | A custom note was added (unless you wrote it). |
Calendar
| Notification | Email | System notification | Notes |
|---|
| Calendar event cancelled (on-request) | Yes | Yes | An event on an on-request application was cancelled (not if you cancelled it). |
| Calendar event cancelled (course instance) | Yes | Yes | A course instance event was cancelled with linked approved or accepted applications. |
| Substitute professional added or removed | Yes | Yes | A substitute was assigned to or released from an event on your service. |
Courses and course instances
| Notification | Email | System notification | Notes |
|---|
| Course instance end date changed | Yes | Yes | End date updated; future events may have been removed. |
| Course instance marked as finished | Yes | Yes | Instance marked finished; may list removed future events. |
| Course instance automatically finished | Yes | Yes | The system automatically marks the instance finished after its end date (scheduled job). |
| Course instance deleted | Yes | Yes | A course instance on your service was deleted. |
| Course deleted | Yes | Yes | A course and its instances on your service were deleted. |
On-request applications
| Action | Email | System notification | Receivers | Notes |
|---|
| Change application status (not initial submit) | Yes | Yes | Customer administrator; assigned applicants | The application status is updated; customer-side users are informed of the new status. |
| Accept application | Yes | Yes | Participating attendees; mentors on the application | The application is accepted; attendees and mentors are notified to attend or review. |
| Add custom note | No | Yes | Other service administrators; customer administrator if visible; invited or confirmed professionals per visibility | A custom note is added; relevant parties are notified in-app (not the author). |
| Invite professional | Yes | Yes | The invited professional | A professional is invited to an on-request application. |
| Confirm professional | Yes | Yes | Confirmed professional; other accepted professionals not selected | A professional is confirmed for the application; others who accepted are told they were not selected. |
| Cancel confirmation or reopen selection | Yes | Yes | Previously confirmed professional and/or professionals with reopened invitations | Professional confirmation is cancelled or the selection process is reopened. |
| Revoke professional invitation | Yes | Mixed | The professional | A professional’s invitation to the application is revoked (email always; in-app except when tied only to deleting a pending platform invitation). |
Scheduled course applications
| Action | Email | System notification | Receivers | Notes |
|---|
| Approve or reject course application | Mixed | Mixed | Customer administrator and applicants; if approved: professional on instance, mentors, participating attendees | A scheduled course application is approved or rejected; additional parties are notified on approval. |
| Add custom note | No | Yes | Other service administrators; customer administrator if visible; instance professional if visible | A custom note is added on a course application (not the author). |
Ongoing course applications
| Action | Email | System notification | Receivers | Notes |
|---|
| Change application status | Yes | Yes | Customer administrator; applicants; each professional on enrolled instances | Ongoing application status changes to processing, accepted, rejected, or waiting list. |
| Add custom note | No | Yes | Other service administrators; customer administrator if visible; professionals on instances if visible | A custom note is added on an ongoing application (not the author). |
Calendar
| Action | Email | System notification | Receivers | Notes |
|---|
| Cancel calendar event (on-request application) | Yes | Yes | Attendees, mentors, customer administrator, other service administrators, assigned and substitute professionals (deduplicated; you excluded if you cancelled) | A calendar event on an on-request application is cancelled. |
| Cancel calendar event (course instance) | Yes | Yes | Attendees and mentors on approved apps; customer administrators; ongoing enrollments; service administrators; professionals (deduplicated; you excluded if you cancelled) | A course instance calendar event is cancelled. |
| Add or remove substitute professional | Yes | Yes | Primary professional; substitute; service administrators on the service | A substitute professional is assigned to or released from an event. |
| Update course instance calendar events | Yes | Yes | Assigned professional; mentors and attendees on approved applications for that instance | Calendar events for a course instance are created or updated. |
Courses and course instances
| Action | Email | System notification | Receivers | Notes |
|---|
| Create course instance or change assigned professional | Yes | Yes | Newly assigned professional; previous professional if changed | A course instance is created or its professional assignment changes. |
| Delete course instance | Yes | Yes | Assigned professional; all service administrators on the service | A course instance is deleted. |
| Change end date or mark instance finished | Yes | Yes | All service administrators on the service; assigned professional | End date is updated or the instance is marked finished. |
| Delete course | Yes | Yes | All service administrators on the course’s service | A course is deleted. |