Certificates
Use Certificates to generate pro forma certificate records for qualified attendees on finished regular (scheduled) course instances for services you administer, and to view certificates already issued for ongoing course instances in those services.
Accessing Certificates
- Sign in with a Service administrator account.
- In the left sidebar, open the SUPPLIERS section.
- Click Certificates.
The page title is Certificates.
Page layout
The page has three tabs:
| Tab | Purpose |
|---|---|
| Scheduled services (courses) | Regular course instances ready for certificate generation |
| Ongoing courses | Ongoing course instances where at least one attendee has received a certificate |
| Search certificates | Find a single generated certificate across your course instances |
You only see course instances belonging to services where you are a Service administrator.
Scheduled services (courses) tab
Each listed instance has Certificates enabled, Finished status, fully marked attendance, and shows whether certificates are Generated or Not generated.
Ongoing courses tab
Each listed instance has Certificates enabled and at least one attendee with a generated certificate (created when course completion status is set to Completed on the attendees report).
| Column | Description |
|---|---|
| Course title | Parent course title |
| Course instance code | Instance code |
| Professional | Assigned professional |
| Actions | Context menu with Certificates |
Search certificates tab
Use this tab to find a generated certificate without first locating its course instance.
The tab opens with an empty table and a prompt to type at least two characters. Enter a search term to search across:
- Email address of the attendee
- First name
- Last name
- Full name (first and last name together)
- Personal number
- LMA number
Results update automatically as you type (debounced) once the term is at least two characters long. If nothing matches, a no results message is shown.
You only see certificates for course instances belonging to your services.
| Column | Description |
|---|---|
| Course type | Scheduled or Ongoing |
| Course title | Parent course title |
| Course instance code | Instance identifier |
| Professional | Assigned professional |
| Language | Course instance language |
| First name / Last name | Name captured at generation time |
| Email address | Attendee email |
| LMA number | When stored, otherwise — |
| Personal number | Formatted when present, otherwise — |
| Attended time / total time | Attended hours and minutes versus total course time |
| Date created | When the certificate was generated (DD-MM-YYYY HH:MM) |
| Certificate | Download link — opens the PDF |
Generate certificates (scheduled services only)
On the Scheduled services (courses) tab, when certificates are Not generated, open the action menu and choose Generate certificates.
Review qualified and not qualified attendees in the confirmation dialog, then confirm to generate certificate records for all attendees who meet the Attended sessions required percentage configured on the course.
If the assigned professional does not have a signature on their profile, generation is blocked and an error message is shown. Only System administrators can upload or replace a professional signature (from the professional’s user profile).
After generation, attendance for that instance is locked.
Ongoing courses do not use bulk generation from this page. Certificates for ongoing courses are created when an attendee’s completion status is set to Completed on the attendees report, or in bulk when Certificates enabled is turned on for a course that already has completed attendees (see Courses → Edit).
Generated certificates list
View certificate records for an instance from either tab.
Accessing the generated certificates list
- Open Certificates (see Accessing Certificates).
- On the Scheduled services (courses) tab, find a course instance where the Certificates column shows Generated. On the Ongoing courses tab, every listed instance already has at least one certificate.
- Open the Actions menu (⋮) on that row.
- Choose Certificates.
The page title is Certificates. Use Back to list at the top to return to the course instance list.
Page layout
At the top you see course instance details:
- Course title and Course instance code
- Attended sessions required for regular (scheduled) courses
- Duration for ongoing courses
Below that, a table lists attendees who received a certificate:
| Column | Description |
|---|---|
| First name / Last name | Name captured at generation time |
| Attendee email | |
| Personal number | Personal number captured at generation time |
| LMA number | LMA number captured at generation time |
| Certificate | Download link to save the attendee’s certificate as a PDF |
Click Download on a row to save that attendee’s certificate to your device as an A4 PDF.
- Scheduled (regular) courses — one-page certificate with attendee name, personal number, course name, period, attendance hours, issuing service, professional name, and signatures. The period uses the course instance start and end dates.
- Ongoing courses — two-page certificate: page 1 matches the fields above (including the ordering municipality where applicable); page 2 contains standard information about civic orientation (SO). The period normally starts on the first session the attendee attended (present or late). If the attendee’s decided start date is before 1 January 2026, that decided start date is used as the period start instead.
Certificate data is frozen at generation time even if an attendee updates their profile later.
Notifications
Qualified attendees receive an email and system notification when certificates are generated.
See Notifications.