Notifications
This page describes email and in-app (system) notifications for users with the Professional role — what they receive, and who is notified when they take action.
| Column | Meaning |
|---|
| Email | Notification to email (Yes or No) |
| System notification | In-app notification center (Yes or No) |
| Receivers | Who is notified when the professional performs the action (sent sections only) |
| Notes | What the notification or action is about |
You are usually not notified for your own action. Calendar cancellations skip the user who cancelled.
Notifications that a professional receive
Account, users, and security
| Notification | Email | System notification | Notes |
|---|
| Your system role was changed | No | Yes | Your system-wide role was updated. |
| Platform invitation (professional) | Yes | No | Email invitation to join the platform or accept a professional role. |
Professionals and supplier team
| Notification | Email | System notification | Notes |
|---|
| Assign or remove as professional on supplier | Yes | Yes | You were added to or removed from a supplier as professional. |
| Professional account active/inactive | Yes | Yes | Your professional account status changed. |
On-request applications — professional invitations
| Notification | Email | System notification | Notes |
|---|
| Invited to application | Yes | Yes | You are invited to become a responsible professional for an on-request service application. |
| Confirmed as professional | Yes | Yes | You are the confirmed professional for an application. |
| Not selected as confirmed professional | Yes | Yes | Another professional was confirmed instead. |
| Confirmation cancelled | Yes | Yes | You are no longer the confirmed professional. |
| Selection reopened | Yes | Yes | Professional selection on an application was opened again. |
| Invitation revoked | Yes | Yes | Your application invitation was revoked. |
| Supplier administrator changes your invitation | Yes | Yes | A supplier administrator changed your invitation status. |
| Attendee added to accepted application | Yes | Yes | A customer administrator or applicant added an attendee. |
| Custom note added (visible to professional) | No | Yes | A note was added and marked visible to the professional. |
Scheduled course applications
| Notification | Email | System notification | Notes |
|---|
| Course application approved | Yes | Yes | A course application for your instance was approved. |
Ongoing course applications
| Notification | Email | System notification | Notes |
|---|
| Application status changed | Yes | Yes | Status changed on an ongoing application including your instance. |
| Attendee added to enrollment | Yes | Yes | While application is in processing, a new attendee was added to your instance. |
| Course instance removed from application | Yes | Yes | While processing, your instance was removed from the application. |
Calendar
| Notification | Email | System notification | Notes |
|---|
| Calendar event cancelled | Yes | Yes | An event you are linked to was cancelled. |
| Selected or released as substitute professional | Yes | Yes | You were assigned as substitute or released from that role. |
Courses and course instances
| Notification | Email | System notification | Notes |
|---|
| Assigned or removed on course instance | Yes | Yes | You were assigned to or removed from a course instance as professional. |
| Course instance deleted | Yes | Yes | A course instance you were assigned to was deleted. |
| Course instance calendar events updated | Yes | Yes | Events for your instance changed — check the calendar. |
| Course instance end date changed or finished | Yes | Yes | End date changed or instance marked finished. |
Follow-ups
| Notification | Email | System notification | Notes |
|---|
| Follow-up comment created or updated | Yes | Yes | You are confirmed professional or instance professional on the related application. |
On-request applications — professional invitations
| Action | Email | System notification | Receivers | Notes |
|---|
| Accept or reject invitation | Yes | Yes | Service administrators for the application’s service | You accept or reject an invitation to an on-request application. |
Calendar
| Action | Email | System notification | Receivers | Notes |
|---|
| Cancel calendar event | Yes | Yes | Attendees, mentors, customer administrator, service administrators, professionals (you excluded if you cancelled) | A calendar event you are linked to is cancelled. |
Follow-ups
| Action | Email | System notification | Receivers | Notes |
|---|
| Create or update follow-up comment | Yes | Yes | Customer administrator (if allowed); mentors (if allowed); other professionals (not you as author) | A comment is added or edited on a follow-up. |