Notifications
This page describes email and in-app (system) notifications for users with the Mentor role — what they receive, and who is notified when they take action.
| Column | Meaning |
|---|
| Email | Notification to email (Yes or No) |
| System notification | In-app notification center (Yes or No) |
| Receivers | Who is notified when the mentor performs the action (sent sections only) |
| Notes | What the notification or action is about |
You are usually not notified for your own action. Calendar cancellations skip the user who cancelled.
Notifications that a mentor receive
Account, users, and security
| Notification | Email | System notification | Notes |
|---|
| Your system role was changed | No | Yes | Your system-wide role was updated. |
| Granted applicant system role | No | Yes | Creating you as mentor also granted applicant role on the customer team. |
| Platform invitation (mentor) | Yes | No | Email invitation to join the platform or accept a mentor role. |
Mentors
| Notification | Email | System notification | Notes |
|---|
| Assign or remove as mentor on customer | Yes | Yes | You were added to or removed from a customer as mentor. |
| Mentor account active/inactive | Yes | Yes | Your mentor account status changed. |
On-request applications
| Notification | Email | System notification | Notes |
|---|
| Application accepted | Yes | Yes | An application you mentor was accepted; link to view the application. |
Scheduled course applications
| Notification | Email | System notification | Notes |
|---|
| Course application approved | Yes | Yes | A course application you mentor was approved. |
Calendar
| Notification | Email | System notification | Notes |
|---|
| Calendar event cancelled | Yes | Yes | A calendar event on an application you mentor was cancelled. |
Follow-ups
| Notification | Email | System notification | Notes |
|---|
| Follow-up comment created or updated | Yes | Yes | Mentors may participate on that follow-up. |
Calendar
| Action | Email | System notification | Receivers | Notes |
|---|
| Cancel calendar event | Yes | Yes | Same as other roles for that event type (you excluded if you cancelled) | A calendar event on an application you mentor is cancelled. |
Follow-ups
| Action | Email | System notification | Receivers | Notes |
|---|
| Create or update follow-up comment | Yes | Yes | Customer administrator (if allowed); other mentors (if allowed); related professionals (not you as author) | A comment is added or edited on a follow-up. |
Notification center (email preferences)
You can choose which mentor email notifications you receive. Open Notification center from your profile menu (between Profile and Logout).
The page does not list every notification from the tables above. Only notifications that you can control appear here. Other notifications keep their default delivery and cannot be turned off.
You can turn off email for these mentor notifications (in-app notifications stay on):
| Feature area | Notification |
|---|
| On-request applications | Application accepted |
| Scheduled course applications | Course application approved |
| Calendar | Calendar event cancelled |
| Follow-ups | Follow-up comment created or updated |
- Controllable notifications are grouped by role and feature area (for example scheduled courses or calendar).
- Email toggles control whether you receive an email. Changes are saved immediately.
- System notification toggles show in-app notifications that always stay on; you cannot turn them off.
- Preferences apply to your mentor role across all customers where you mentor — not per organization.
If you also have another role (for example applicant), that role has its own section on the same page.