Notifications
This page describes email and in-app (system) notifications for users with the Mentor role — what they receive, and who is notified when they take action.
| Column | Meaning |
|---|
| Email | Notification to email (Yes or No) |
| System notification | In-app notification center (Yes or No) |
| Receivers | Who is notified when the mentor performs the action (sent sections only) |
| Notes | What the notification or action is about |
You are usually not notified for your own action. Calendar cancellations skip the user who cancelled.
Notifications that a mentor receive
Account, users, and security
| Notification | Email | System notification | Notes |
|---|
| Your system role was changed | No | Yes | Your system-wide role was updated. |
| Granted applicant system role | No | Yes | Creating you as mentor also granted applicant role on the customer team. |
| Platform invitation (mentor) | Yes | No | Email invitation to join the platform or accept a mentor role. |
Mentors
| Notification | Email | System notification | Notes |
|---|
| Assign or remove as mentor on customer | Yes | Yes | You were added to or removed from a customer as mentor. |
| Mentor account active/inactive | Yes | Yes | Your mentor account status changed. |
On-request applications
| Notification | Email | System notification | Notes |
|---|
| Application accepted | Yes | Yes | An application you mentor was accepted; link to view the application. |
Scheduled course applications
| Notification | Email | System notification | Notes |
|---|
| Course application approved | Yes | Yes | A course application you mentor was approved. |
Calendar
| Notification | Email | System notification | Notes |
|---|
| Calendar event cancelled | Yes | Yes | A calendar event on an application you mentor was cancelled. |
Follow-ups
| Notification | Email | System notification | Notes |
|---|
| Follow-up comment created or updated | Yes | Yes | Mentors may participate on that follow-up. |
Calendar
| Action | Email | System notification | Receivers | Notes |
|---|
| Cancel calendar event | Yes | Yes | Same as other roles for that event type (you excluded if you cancelled) | A calendar event on an application you mentor is cancelled. |
Follow-ups
| Action | Email | System notification | Receivers | Notes |
|---|
| Create or update follow-up comment | Yes | Yes | Customer administrator (if allowed); other mentors (if allowed); related professionals (not you as author) | A comment is added or edited on a follow-up. |