Follow ups

The Follow ups page lists discussion threads on applications you mentor where the creator invited Mentors to participate and selected you on that thread. Use it for oversight — read updates from Professionals and Service administrators and add your own observations as comments.

You cannot create, edit, or delete follow ups. Your role is to view assigned threads and comment when included as a participant.

Follow ups appears under the MENTOR section in the sidebar. You only see threads where mentor participation was enabled and you were selected among the mentors on the related application.

Accessing Follow ups

Sign in with a Mentor account.
In the left sidebar, open the MENTOR section.
Click Follow ups.

The page title is Follow ups. There is no CREATE button.

Page layout

Area	Description
Filters	SHOW FILTERS / HIDE FILTERS
Search	Dedicated search field with a dropdown overlay — does not filter the list below (see Search)
List	Paginated follow up cards
Pagination	Up to 20 follow ups per page by default

Which follow ups you see

A follow up appears in your list only when both are true:

The creator enabled Mentors and selected you when the follow up was created.
The thread is linked to an application where you are assigned as mentor.

If mentor participation was enabled but you were not selected, the follow up does not appear in your list.

Mentors can be invited on on-request and scheduled course applications that have mentors assigned. Ongoing course applications do not offer mentor selection when creating a follow up.

Search and filters

How search differs from other pages

On most list pages (for example Applications), Search filters the table on the same page. On Follow ups, search opens a dropdown overlay of matches and navigates to the follow up detail page when you select a row. The paginated list underneath is not filtered by your search term — use SHOW FILTERS to narrow that list separately.

Search

Placeholder: Search follow ups, participants, attendees, comments…

Aspect	Behaviour
Minimum length	At least 2 characters before results appear
Scope	Only follow ups where you were selected as a mentor participant, and only among threads that match active advanced filters
List below	Unchanged while you search

Result groups

Matching follow ups are grouped in the overlay. Each group has a label and a count:

Group	What is searched	Examples
Follow up	Thread topic or related application ID	Topic contains progress; application ID starts with your search text
Participant	Creator, invited Customer admin, or invited Mentor — first name, last name, full name, or email	A mentor’s surname or a customer administrator’s email
Related attendee	Learners listed under Related attendees on that follow up only (see below)	An attendee’s first name, last name, or email
Comment	Plain text inside comments (rich-text formatting is ignored)	A word that appears in a posted comment

Within each group, rows are ordered by match quality and latest activity (the most recent comment or follow up update).

The Related attendee group does not search every learner on the application. It only searches attendees who were explicitly linked to that follow up when it was created or edited — the optional Related to field in the create/edit dialog (shown as Related attendees on the detail page).

Situation	Search behaviour
Attendee selected in Related to when the follow up was saved	Their name or email can match
Attendee on the application but not added to Related to	Does not match
Related to left empty	No Related attendee results for that follow up

Which names are searched depends on the application type:

Application type	Attendees in scope	Fields that can match
On request	Selected application attendees (platform user accounts)	First name, last name, full name (`First Last`), email
Scheduled	Selected course application attendees (platform user accounts)	Same as on request
Ongoing	Selected attendees from a course instance on the ongoing application	First name, last name, full name, email

Matching is case-insensitive. First name and last name usually match when your search text matches the beginning of that name. Email and full name can match when your text appears anywhere in the value.

In the overlay, the subtitle shows the matched attendee’s name (highlighted). Selecting the row opens the follow up detail page.

Selecting a result

Each row shows the follow up topic (highlighted), an optional subtitle with the matched name or comment excerpt, and latest activity on the right. Click a row or press Enter to open the follow up. Comment matches scroll to and highlight that comment. Use ↑ / ↓, Escape, or click outside to navigate or close the overlay. No matches shows No results.

Advanced filters

Filter	Description
Created by	Creator of the follow up
Application type	On request, Scheduled, or Ongoing
Related application	Application ID
Spoken language	Language of the related application
Subject	Subject of the related application

List entries

Element	What it shows
Topic	Title (link to detail); lock icon when locked
Related application	Application ID
Spoken language	Language(s) of the application
Subject	Application subject
Created by	Creator name and avatar
Created at	Creation date and time
ACTIONS	Three-dot menu — View only

View a follow up

Open a thread from the Topic link or View in the actions menu.

Summary block

Field	What it shows
Creator	User who opened the thread
Topic	Discussion title
Related application	Application ID
Related attendees	Learners the discussion concerns, if specified
Participants	Creator, any invited customer administrator, and selected mentors

Comments

When the follow up is not locked:

Compose a comment in the rich text editor.
Click SUBMIT and confirm.

Action	Available to you
Add comment	Yes (when not locked)
Edit / delete comment	Your own comments only
Mark as seen	On comments from others
Pin / unpin	No

Pinned comments appear under Pinned comments; others under All comments. Notification links may scroll to a highlighted comment.

Locked follow ups

A follow up locks when the responsible Professional is no longer assigned to the related application.

When locked, an alert is shown on the detail page, no new comments can be added, and existing comments cannot be changed. The thread stays visible for historical context.

Actions you can take

Browse and search follow ups where you are a selected participant
Open View and read the thread
Add, edit, or delete your own comments (when not locked)
Mark as seen on others’ comments

Actions you cannot take

CREATE a follow up
Edit or Delete a follow up from the list
Pin or unpin comments

Account overview — mentor role and application assignments
Notifications — alerts when someone comments on a follow up you participate in