On request services

Lists on-request service applications where you are the assigned Mentor. You see processing, accepted, rejected, stopped, and completed applications, and can review customer, service, attendee, and professional information but cannot change applications from this screen.

Accessing the list

  1. Sign in as a Mentor.
  2. Open MENTOR → Applications.
  3. Select the On request services tab.

Page layout

AreaDescription
Tab barOn request services and Scheduled services (courses)
FiltersSHOW FILTERS / HIDE FILTERS
SearchText search; filters the table as you type
TablePaginated list of applications with sortable columns (column header menu)
ResultsShowing X–Y of Z results (20 applications per page by default)

Which applications you see

On-request applications where you are listed as the Mentor on the application, and the status is PROCESSING, ACCEPTED, REJECTED, STOPPED, or COMPLETED. Applications in earlier statuses (for example DRAFT or NEW) do not appear in your list.

Filters

FilterDescription
Application IDFree-text match on application ID
Customer accountRequesting organization
StatusApplication status (processing, accepted, rejected, stopped, or completed)
ServiceService the application belongs to
LanguageSpoken language
SubjectSubject for the delivery
Created byUser who created the application

Sorting

Default sort is Date created, newest first.

Table columns

ColumnDescription
# Application IDUnique application identifier
Customer accountRequesting organization
StatusCurrent application status
LanguageSpoken language for the service
Attendees (total / participate)Attendee counts
ServiceService name
SubjectSubject for the delivery
ProfessionalConfirmed professional when one has been assigned
Created byUser who created the application
Submitted byUser who submitted the application
Submitted atSubmission date and time
Date createdCreation date and time
ActionsRow menu (⋮)

Application statuses you see

StatusMeaning
PROCESSINGUnder review — you can View details
ACCEPTEDApproved and in delivery — you can View details
REJECTEDNot approved — you can View details (read-only)
STOPPEDDelivery stopped — you can View details (read-only)
COMPLETEDDelivery finished — set automatically when the end date and time have passed and no unfinished (non-canceled) calendar events remain. Read-only
stateDiagram-v2
    [*] --> PROCESSING: Under review
    PROCESSING --> ACCEPTED: Application accepted
    PROCESSING --> REJECTED: Application rejected
    ACCEPTED --> STOPPED: Delivery stopped
    ACCEPTED --> COMPLETED: Automatic when end date/time passed and no unfinished events

    note right of PROCESSING
        Mentor can View
    end note

    note right of ACCEPTED
        Mentor can View
    end note

    note right of REJECTED
        Mentor can View
        Read-only
    end note

    note right of STOPPED
        Mentor can View
        Read-only
    end note

    note right of COMPLETED
        Mentor can View
        Read-only
    end note

Row actions

ActionDescription
ViewOpens read-only application details

You cannot create, edit, delete, or add attendees from this list.

View application

Open View from the row Actions menu (⋮). The page title is Application: [Application ID].

The detail page is read-only. Sections appear top to bottom, separated by horizontal dividers.

Page header

FieldDescription
Application IDUnique identifier (e.g. #A-KMU-2101026-001)
StatusCurrent application status
Created byName and email of the user who created the application (empty if not recorded)
Date createdDate and time the application was created
Submitted byName and email of the user who submitted it (empty if not yet submitted)
Submitted atDate and time of submission (empty if not yet submitted)

Customer account details

FieldDescription
OrganizationOrganization name and organization number
AddressStreet address
LocationPostal code, region, and municipality
CountryCountry name
PhoneShown when set on the organization
WebsiteShown when set
EmailShown when set

Customer admin details

FieldDescription
First nameCustomer administrator first name
Last nameCustomer administrator last name
EmailCustomer administrator email

Service

FieldDescription
Service nameSelected on-request service

Options

FieldDescription
Spoken languageLanguage required for delivery
MentorsName and email for each selected mentor, or No data available when none were chosen
Level, year, group, programFree-text level identifier
Application concerns a physical study guidanceCheckbox — checked when physical presence is required

Subject and objectives

FieldDescription
Type of schoolSchool type for the subject
SubjectSubject name
Subject areaSubject area name
ObjectivesStated learning objectives

Time

FieldDescription
Time zoneTime zone used for scheduling
Start dateFirst day of the service period
End dateLast day of the service period
Lessons in weekdayFor each weekday with lessons: day name and start–end time
Total number of lessons (sessions)Count of scheduled sessions
Total billable hoursBillable hours derived from the schedule

Attendees

Shows Total attendees when the list is not empty.

ColumnDescription
#Row number
First nameAttendee first name (masked when anonymized)
Last nameAttendee last name
EmailAttendee email
Added atDate and time the attendee was added to the application
ParticipatesCheckbox plus optional system note (for example, when a system role prevents adding the user as an attendee)

When no attendees were added, the page shows No attendee added.

Uploaded documents

Shows Total documents when files exist.

ColumnDescription
#Row number
NameFile name
File sizeSize of the uploaded file
Uploaded atUpload date and time
DownloadDownload icon — opens the file in a new tab

When no files were uploaded, the page shows No uploaded documents.

More information

Free-text additional information from the application wizard, or No additional information provided when empty.

ButtonWhen shownDescription
CANCELAlwaysReturns to the applications list

Mentors see CANCEL only — the detail page is read-only.