Certificates
The Certificates area lets Customer administrators view and download attendance certificates that have been generated for attendees on your organization’s Course applications and Ongoing course applications.
Accessing Certificates
- Sign in with a Customer administrator account for an active customer organization.
- In the left sidebar, open CUSTOMER.
- Click Certificates.
The page title is Certificates.
Pagination shows Showing X–Y of Z results (20 certificates per page by default).
Who appears in the list
A certificate row appears when:
- The attendee participated on an approved scheduled course application on that course instance, or
- The attendee participated on an accepted ongoing course application enrolled on that course instance, and
- A certificate has been generated for that attendee on that instance.
Certificates for other customer organizations never appear in your list.
Filters
Use SHOW FILTERS / HIDE FILTERS above the table. Filter options only include values that exist in your current certificate list.
| Filter | Description |
|---|---|
| Course type | Scheduled or Ongoing |
| Course title | Multiselect — one or more course titles |
| Course instance | Multiselect — instance code and title |
| Professional | Multiselect — assigned professional names |
| Language | Multiselect — course instance language |
| Created between | Date range on Date created (certificate issue date) |
Use CLEAR FILTERS to reset selections. Results update automatically when filters change.
Search
Use the Search field above the table to find certificates by:
- Email address
- First name or last name
- Full name (first and last name together)
- Personal number
- LMA number
Results update automatically as you type (debounced). If nothing matches, a no results message is shown.
Table columns
| Column | Description |
|---|---|
| Course type | Scheduled or Ongoing |
| Course title | Catalogue title |
| Course instance code | Instance identifier |
| Professional | Assigned professional, or — when not set |
| Language | Instance language |
| First name / Last name | Attendee name as recorded on the certificate |
| Attendee email | |
| LMA number | When stored, otherwise — |
| Personal number | Formatted when present, otherwise — |
| Attended time / total time | Attended hours and minutes versus total course time used on the certificate |
| Date created | When the certificate was generated (DD-MM-YYYY HH:MM) |
| Certificate | Download link — opens the PDF |
Downloading a certificate
Click Download in the Certificate column. The browser downloads a PDF file for that attendee and course.
You can only download certificates that appear in your list. If your customer account is inactive, download is not permitted.
On the PDF, the period depends on the course type:
- Scheduled (regular) courses — the period uses the course instance start and end dates.
- Ongoing courses — the period normally starts on the first session the attendee attended (present or late). If the attendee’s decided start date is before 1 January 2026, that decided start date is used as the period start instead.
Related documentation
- Attendance — view attendance progress for the same attendees and courses
- Applications — submit course applications and enroll attendees
- My attendees — list of participating attendees across your applications