Certificates

The Certificates area lets Customer administrators view and download attendance certificates that have been generated for attendees on your organization’s Course applications and Ongoing course applications.

Certificates appears under CUSTOMER in the sidebar. You only see certificates for attendees linked to your customer organization’s applications.

If your customer account has been deactivated, the Certificates area is not available and certificate downloads are blocked. Contact an administrator for more information.

Accessing Certificates

Sign in with a Customer administrator account for an active customer organization.
In the left sidebar, open CUSTOMER.
Click Certificates.

The page title is Certificates.

Pagination shows Showing X–Y of Z results (20 certificates per page by default).

Who appears in the list

A certificate row appears when:

The attendee participated on an approved scheduled course application on that course instance, or
The attendee participated on an accepted ongoing course application enrolled on that course instance, and
A certificate has been generated for that attendee on that instance.

Certificates for other customer organizations never appear in your list.

Filters

Use SHOW FILTERS / HIDE FILTERS above the table. Filter options only include values that exist in your current certificate list.

Filter	Description
Course type	Scheduled or Ongoing
Course title	Multiselect — one or more course titles
Course instance	Multiselect — instance code and title
Professional	Multiselect — assigned professional names
Language	Multiselect — course instance language
Created between	Date range on Date created (certificate issue date)

Use CLEAR FILTERS to reset selections. Results update automatically when filters change.

Search

Use the Search field above the table to find certificates by:

Email address
First name or last name
Full name (first and last name together)
Personal number
LMA number

Results update automatically as you type (debounced). If nothing matches, a no results message is shown.

Table columns

Column	Description
Course type	Scheduled or Ongoing
Course title	Catalogue title
Course instance code	Instance identifier
Professional	Assigned professional, or — when not set
Language	Instance language
First name / Last name	Attendee name as recorded on the certificate
Email	Attendee email
LMA number	When stored, otherwise —
Personal number	Formatted when present, otherwise —
Attended time / total time	Attended hours and minutes versus total course time used on the certificate
Date created	When the certificate was generated (DD-MM-YYYY HH:MM)
Certificate	Download link — opens the PDF

Downloading a certificate

Click Download in the Certificate column. The browser downloads a PDF file for that attendee and course.

You can only download certificates that appear in your list. If your customer account is inactive, download is not permitted.

Attendees receive their own email and in-app notification when a certificate is generated. The Certificates page is for your organization to view and download copies of those certificates.

Attendance — view attendance progress for the same attendees and courses
Applications — submit course applications and enroll attendees
My attendees — list of participating attendees across your applications