Calendar
As a Customer admin, the Calendar shows scheduled events for your customer account’s applications. You can review times, filter the schedule, and open event details or linked applications—you cannot create or change events.
Accessing the Calendar
Click Calendar in the main navigation menu.
Calendar layout
Views and navigation
| Control | Description |
|---|---|
| Day / Week / Month / Year / List | Change how time is displayed (week is the default). |
| Previous / Next | Move to another period. |
| Today | Return to the current date range. |
| Date range (title) | Click to open a date picker and jump to a specific date. |
| Show weekends | Show or hide Saturday and Sunday in week/day views. |
Events on the grid
Events appear as blocks positioned by time. Each block shows the time range and title.
| Appearance | Meaning |
|---|---|
| Default color | On-request application events on your customer account |
| Teal | Course instance events for courses for which your customer account has an approved or accepted application |
| Red | Canceled events (labeled on the block) |
Click an event to open Event details in the sidebar on the right.
Which events you see
Your calendar includes events for:
- On-request applications that belong to your customer account
- Course instances for scheduled courses where your customer account has an approved course application
- Course instances for ongoing courses where your customer account has an accepted ongoing course application (events from the decided start date onward)
If you hold other roles as well, you see the combined set of everything that applies to your account.
Events for other customers or unrelated activities do not appear.
Filters
Use SHOW FILTERS / HIDE FILTERS above the calendar. Filters narrow what is already visible; they do not show data outside your access.
| Filter | Purpose |
|---|---|
| Subject | Limit to one or more subjects |
| Subject area | Limit to subject areas (including “no subject area” where applicable) |
| Professional | Limit to events for selected professionals |
| Type of application | On request, Scheduled (course instances), or Ongoing |
| Service | Limit to one or more services |
| Language | Limit to one or more languages |
Use CLEAR FILTERS to reset your selection.
Event details
When you select an event, the sidebar may include:
- Application ID — link to the application when you can open it
- Customer account — your organization (on-request applications)
- Title, service, subject, subject area (as applicable)
- Course code, course title, course instance code (for course events)
- Start time and End time
- Language, professional, substitute professional (if assigned)
- Status (for course instances)
- Physical presence — when Yes, in-person attendance is required
- Participating attendees count (when shown)
- OPEN CLASSROOM — open or copy the meeting link
- Created by / Last edited by
What you can do
- Browse the schedule in all calendar views
- Use filters to focus on subjects, professionals, services, or event types
- Open Event details and use OPEN CLASSROOM
- Follow the Application ID link to the application page when it is shown
What you cannot do on the calendar
Creating, editing, canceling, or deleting events is done by system administrators, service administrators, or professionals—not from the customer admin calendar. If a time is wrong or an event must be canceled, contact your administrator or the assigned professional.
When schedules change, you may receive a notification; open the calendar to confirm the updated time.