Ongoing courses

Accessing the list

1. Sign in as a Customer administrator.
2. Open CUSTOMER → Applications.
3. Select the Ongoing courses tab.

Page layout

Which applications you see

You see ongoing course applications for your customer organization only.

Filters

Sorting

Default sort is Submitted at, newest first.

Sortable columns: Application ID, Course code, Course, Subject, Status, Created by, Created at, Submitted by, Submitted at.

Application statuses

Application lifecycle

After submission, Service administrators and the assigned Professional move the application through review.

stateDiagram-v2
    [*] --> DRAFT: APPLY creates draft
    DRAFT --> NEW: Submit with places available
    DRAFT --> WAITING_LIST: Submit when instance is full
    DRAFT --> [*]: Delete draft

    NEW --> PROCESSING: Review starts
    WAITING_LIST --> PROCESSING: Admin moves forward
    PROCESSING --> ACCEPTED: Approved
    PROCESSING --> REJECTED: Declined

    note right of DRAFT
        Customer admin can Edit or Delete
    end note

    note right of PROCESSING
        Professional resolves attendees
        Service admin can Edit
    end note

    note right of NEW
        Customer admin can View only
    end note

Table columns

Row actions

Create an application

Start from Courses:

1. Open a published ongoing course instance and click APPLY (including when the instance is full and a waiting-list notice is shown).
2. The platform creates a DRAFT application with the selected course instance and opens the edit page.

flowchart LR
    C[Courses catalogue] --> A[APPLY on an ongoing instance]
    A --> D[DRAFT application opens]

Add attendees on the edit page, then SUBMIT:

flowchart TD
    A[Courses: APPLY on an ongoing instance] --> B[DRAFT created with that instance]
    B --> C[Add attendees on the instance block]
    C --> D[Save More information optional]
    D --> E{Every instance has at least one attendee?}
    E -->|No| C
    E -->|Yes| F[Click SUBMIT and confirm]
    F --> G{Places available on instance?}
    G -->|Yes| H[Status NEW]
    G -->|No| I[Status WAITING LIST]

On the edit page:

If attendee count exceeds available places on an instance, the submit dialog explains that the application may be placed on a waiting list.

After submission

When you click SUBMIT, the application leaves DRAFT and becomes NEW. The platform records Submitted by and Submitted at.

Service administrators and the assigned Professional review it and may move it through PROCESSING to ACCEPTED or REJECTED. You follow progress from the list or the View page.

What you can do

What you cannot do (and why)

If something must be corrected before a decision, contact the Service administrator for that course — they can update the application while it is not ACCEPTED or REJECTED.

For REJECTED applications, create and submit a new application if you need to apply again.

Edit a draft application

1. Open Applications → Ongoing courses.
2. Choose Edit on a DRAFT application, or open View and click EDIT.
3. The same edit page opens — add or update attendees, save More information, and SUBMIT when ready.

View application

Open View from the row Actions menu (⋮). The page title is Application: [Application ID].

The detail page is read-only. Sections appear top to bottom, separated by horizontal dividers.

Page header

Customer account details

Customer admin details

Course details

Course instances details

One block per enrolled course instance. Each block shows:

Attendees table (per instance)

Customer admin and Applicant views do not apply row highlighting on this page.

More information

Free-text additional information from the application wizard, or No additional information provided when empty.

Log notes

Separate card below the main detail (Log notes heading). Shows status-change history and notes marked visible to the customer. The card appears only when matching notes were returned for your role.

Custom application notes

Separate card below the main detail (Notes heading). Notes shared with administrators and assigned professionals. The panel is always shown; displays No notes have been added when empty.

Footer actions

Related documentation

• Applications overview
• Courses — start an ongoing course application from a published instance