Account Overview

What is a customer account?

A customer account represents an organization that is entitled to buy services on the platform.

Each customer organization has one user assigned with the Customer admin role. This user acts on behalf of the customer organization and is its primary point of contact on the platform.

Customer Admin Account Activities

Customer administrators can engage in customer-level activities on behalf of the organization, including:

  • Service Discovery and Applications: Browse the services and courses available on the platform and submit applications on behalf of the organization
  • Customer User Management: Invite and maintain the additional users (such as Applicants and Mentors) that act for the customer organization
  • Billing and Organization Maintenance: Manage the organization’s billing accounts and keep the organization’s information up to date

How to get a customer account?

To become a customer organization in the system, submit the application form available on the platform website. Once your application is submitted, a System administrator will review it and create your customer account.

Step-by-step process

  1. Complete Application Form

    • Visit the customer registration page on the platform website
    • Fill out the application form with all required organizational information
    • Provide accurate details about your organization and contact information
    • Submit the completed application form

  2. Application Review

    • A System administrator will review your application
    • The administrator verifies the information provided

  3. Account Creation

    • Once approved, the System administrator creates your customer account
    • A user account is automatically created and assigned the Customer admin role
    • The Customer admin user can then act on behalf of your organization

  4. Account Access

    • You will receive confirmation and login credentials for the Customer admin account
    • Log in to access your customer account and begin using the platform’s services

Important notes

  • Application Required: You must complete the application form to become a customer organization
  • System Administrator Review: All applications are reviewed by a System administrator before approval
  • Customer Admin Assignment: One Customer admin user is automatically created and assigned to each customer account
  • Customer Admin Role Behavior: The Customer admin role is granted automatically by the system when the customer organization is created, or when the Customer admin is later changed by a System administrator.

If you have any questions about the customer account creation process, please contact platform support for assistance.