Account Overview

What is a customer account?

A customer account represents an organization that is entitled to buy services inside the platform. Each customer organization has one user assigned with the Customer admin role. This user can act on behalf of the customer organization to manage services, applications, and organizational activities within the system.

Customer Account Purpose

Customer accounts enable organizations to:

  • Purchase Services: Access and purchase educational services available on the platform
  • Manage Applications: Submit and manage applications for courses and services
  • Organizational Management: Handle billing accounts, expenses attendees
  • Service Utilization: Coordinate and monitor service utilization

Customer Admin Role

The Customer admin user assigned to each customer organization:

  • Acts on Behalf: Represents and acts on behalf of the customer organization
  • Full Access: Has access to all customer account features and capabilities
  • Account Management: Manages the customer organization’s billing accounts, services utilization and applications.
  • Single Point of Contact: Serves as the primary user for the customer organization

How to get a customer account?

To become a customer organization in the system, you need to complete an application form available on the platform website. Once your application is submitted, a System administrator will review it and create your customer account.

Step-by-Step Process

  1. Complete Application Form

    • Visit the customer registration page on the platform website
    • Fill out the application form with all required organizational information
    • Provide accurate details about your organization and contact information
    • Submit the completed application form

  2. Application Review

    • A System administrator will review your application
    • The administrator verifies the information provided
    • This process ensures only legitimate organizations can access the platform

  3. Account Creation

    • Once approved, the System administrator creates your customer account
    • A user account is automatically created and assigned the Customer admin role
    • The Customer admin user can then act on behalf of your organization

  4. Account Access

    • You will receive confirmation and login credentials for the Customer admin account
    • Log in to access your customer account and begin using the platform’s services

Important Notes

  • Application Required: You must complete the application form to become a customer organization
  • System Administrator Review: All applications are reviewed by System administrators before approval
  • Customer Admin Assignment: One Customer admin user is automatically created and assigned to each customer account
  • Contact Support: If you have questions about the application process, contact platform support

What Happens After Account Creation

Once your customer account is created and the Customer admin user is assigned, you will have access to:

  • Service browsing and purchasing capabilities
  • Application submission and management tools
  • Organizational dashboard and reporting features
  • Customer-level support and resources

If you have any questions about the customer account creation process, please contact platform support for assistance.