Notifications
This page describes email and in-app (system) notifications for users with the Applicant role — what they receive, and who is notified when they take action.
| Column | Meaning |
|---|
| Email | Notification to email (Yes, No, or Mixed when receivers differ) |
| System notification | In-app notification center (Yes, No, or Mixed) |
| Receivers | Who is notified when the applicant performs the action (sent sections only) |
| Notes | What the notification or action is about |
You are usually not notified for your own action except where noted (confirmations). Calendar cancellations skip the user who cancelled.
Notifications that an applicant receive
Account, users, and security
| Notification | Email | System notification | Notes |
|---|
| Your system role was changed | No | Yes | Your system-wide role was updated. |
| Granted applicant system role | No | Yes | You were given the applicant role (e.g. when created as mentor with applicant access). |
Customers and customer accounts
| Notification | Email | System notification | Notes |
|---|
| Customer account marked inactive | Yes | Yes | A customer you work with became inactive; you can no longer manage their applications. |
On-request applications
| Notification | Email | System notification | Notes |
|---|
| Application status changed | Yes | Yes | Status changed on an application for a customer you are assigned to (not on first submit). |
Scheduled course applications
| Notification | Email | System notification | Notes |
|---|
| Submit course application (you are submitter) | Yes | No | Confirmation that your application was received. |
| Course application approved or rejected | Yes | Yes | For applications on customers you are assigned to. |
Ongoing course applications
| Notification | Email | System notification | Notes |
|---|
| Submit ongoing application (you are submitter) | Yes | No | Confirmation that your application was received. |
| Ongoing application status changed | Yes | Yes | For applications on customers you are assigned to. |
On-request applications
| Action | Email | System notification | Receivers | Notes |
|---|
| Create and submit application | Yes | Yes | Service administrators for the service | The application moves from draft to submitted for a customer you are assigned to. Not notified: customer administrator, other applicants. |
| Add attendee to accepted application | Yes | Yes | Confirmed professional on the application | An attendee is added to an accepted on-request application. |
| Add custom note | No | Yes | Service administrators; customer administrator if visible; professionals per visibility | A custom note is added (not you as author). |
Scheduled course applications
| Action | Email | System notification | Receivers | Notes |
|---|
| Create and submit application | Mixed | Mixed | You (email only, confirmation); customer administrator (email only); service administrators (email and in-app) | A scheduled course application is submitted on behalf of an assigned customer. |
| Cancel application | Yes | Yes | Service administrators for the course’s service | A scheduled course application is cancelled. |
Ongoing course applications
| Action | Email | System notification | Receivers | Notes |
|---|
| Create and submit application | Mixed | Mixed | You (email only); customer administrator (email only); service administrators (email and in-app) | An ongoing course application is submitted on behalf of an assigned customer. |
| Add attendee to enrollment (while processing) | Yes | Yes | Professional for that course instance | An attendee is added to an enrollment while the application is in processing. |
| Remove course instance from application (while processing) | Yes | Yes | Professional for the removed instance | A course instance is removed from the application while in processing. |
| Send ongoing course attendee invitation | Yes | No | Attendee’s user account or email address | An invitation is sent for someone to participate in an ongoing course. |
Calendar
| Action | Email | System notification | Receivers | Notes |
|---|
| Cancel calendar event | Yes | Yes | Same deduplicated list as service administrator (you excluded if you cancelled) | A calendar event linked to an application is cancelled. |
Follow-ups
| Action | Email | System notification | Receivers | Notes |
|---|
| Create or update follow-up comment | Yes | Yes | Participants allowed on the follow-up (not you as author) | A comment is added or edited on a follow-up. |