Notifications
This page describes email and in-app (system) notifications for users with the Applicant role — what they receive, and who is notified when they take action.
| Column | Meaning |
|---|
| Email | Notification to email (Yes, No, or Mixed when receivers differ) |
| System notification | In-app notification center (Yes, No, or Mixed) |
| Receivers | Who is notified when the applicant performs the action (sent sections only) |
| Notes | What the notification or action is about |
You are usually not notified for your own action except where noted (confirmations). Calendar cancellations skip the user who cancelled.
Notifications that an applicant receive
Account, users, and security
| Notification | Email | System notification | Notes |
|---|
| Your system role was changed | No | Yes | Your system-wide role was updated. |
| Granted applicant system role | No | Yes | You were given the applicant role (e.g. when created as mentor with applicant access). |
Customers and customer accounts
| Notification | Email | System notification | Notes |
|---|
| Customer account marked inactive | Yes | Yes | A customer you work with became inactive; you can no longer manage their applications. |
On-request applications
| Notification | Email | System notification | Notes |
|---|
| Application status changed | Yes | Yes | Status changed on an application for a customer you are assigned to (not on first submit). |
Scheduled course applications
| Notification | Email | System notification | Notes |
|---|
| Submit course application (you are submitter) | Yes | No | Confirmation that your application was received. |
| Course application approved or rejected | Yes | Yes | For applications on customers you are assigned to. |
Ongoing course applications
| Notification | Email | System notification | Notes |
|---|
| Submit ongoing application (you are submitter) | Yes | No | Confirmation that your application was received. |
| Ongoing application status changed | Yes | Yes | For applications on customers you are assigned to. |
On-request applications
| Action | Email | System notification | Receivers | Notes |
|---|
| Create and submit application | Yes | Yes | Service administrators for the service | The application moves from draft to submitted for a customer you are assigned to. Not notified: customer administrator, other applicants. |
| Add attendee to accepted application | Yes | Yes | Confirmed professional on the application | An attendee is added to an accepted on-request application. |
| Add custom note | No | Yes | Service administrators; customer administrator if visible; professionals per visibility | A custom note is added (not you as author). |
Scheduled course applications
| Action | Email | System notification | Receivers | Notes |
|---|
| Create and submit application | Mixed | Mixed | You (email only, confirmation); customer administrator (email only); service administrators (email and in-app) | A scheduled course application is submitted on behalf of an assigned customer. |
| Cancel application | Yes | Yes | Service administrators for the course’s service | A scheduled course application is cancelled. |
Ongoing course applications
| Action | Email | System notification | Receivers | Notes |
|---|
| Create and submit application | Mixed | Mixed | You (email only); customer administrator (email only); service administrators (email and in-app) | An ongoing course application is submitted on behalf of an assigned customer. |
| Add attendee to enrollment (while processing) | Yes | Yes | Professional for that course instance | An attendee is added to an enrollment while the application is in processing. |
| Remove course instance from application (while processing) | Yes | Yes | Professional for the removed instance | A course instance is removed from the application while in processing. |
| Send ongoing course attendee invitation | Yes | No | Attendee’s user account or email address | An invitation is sent for someone to participate in an ongoing course. |
Calendar
| Action | Email | System notification | Receivers | Notes |
|---|
| Cancel calendar event | Yes | Yes | Same deduplicated list as service administrator (you excluded if you cancelled) | A calendar event linked to an application is cancelled. |
Follow-ups
| Action | Email | System notification | Receivers | Notes |
|---|
| Create or update follow-up comment | Yes | Yes | Participants allowed on the follow-up (not you as author) | A comment is added or edited on a follow-up. |
Notification center (email preferences)
You can choose which applicant email notifications you receive. Open Notification center from your profile menu (between Profile and Logout).
The page does not list every notification from the tables above. Only notifications that you can control appear here. Other notifications keep their default delivery and cannot be turned off.
You can turn off email for these applicant notifications (in-app notifications stay on where applicable):
| Feature area | Notification |
|---|
| On-request applications | Application status changed |
| Scheduled course applications | Submit course application (you are submitter) |
| Scheduled course applications | Course application approved or rejected |
| Ongoing course applications | Submit ongoing application (you are submitter) |
| Ongoing course applications | Ongoing application status changed |
- Controllable notifications are grouped by role and feature area (for example on-request applications or ongoing courses).
- Email toggles control whether you receive an email. Changes are saved immediately.
- System notification toggles show in-app notifications that always stay on; you cannot turn them off.
- Preferences apply to your applicant role across all customers you are assigned to — not per organization.
If you also have another role (for example mentor), that role has its own section on the same page.